Room Policy
We want you to have a great time when you are here. But if things get too crazy, we go by the old-school rule of ‘you break it, you buy it’ and property damages or missing items will be charged to your credit card at market value. Pre-existing damages or room issues must be reported to the front desk immediately after registration to avoid responsibility and potential charges. The hotel allows guests, with permission, to receive occasional packages and special deliveries at the property. We are not responsible for the packages or their contents or the storage of them. Sing your heart out and have passionate conversation all day long, but from 11:00 p.m. to 7:00 a.m. the whole property goes into hush mode for what we like to call quiet time (or sleep time).
Standard Booking Price
The standard booking price includes the following:
- All taxes
- Wi-Fi Internet and Cable TV
- Hairdryer
- Safe deposit box
- Daily cleaning
- All in room amenities and facilities as mentioned on our website pages and in our correspondence
Important: When you make a reservation, you are booking a room type (not a specific room). Each room type includes similar size and equipment, however, interior design can be different. Reservations are confirmed by e-mail. Please note, your booking has not been made or verified until you receive a confirmation email from booking@hotelgeorge.at or info@hotelgeorge.at
Children Policy
One child under 3 years old stays free of charge, please ask for children’s cots/cribs. All guests must be 18 years or older to confirm guest room accommodations at Hotel George. Under aged and Minors are not allowed to check-in without a legal guardian. A valid photo ID must be presented at the time of check in for age verification.
Pet Policy
Are we pet friendly? You bet! Just make sure your furry friends do their business in the designated area and stay on a leash when outside the room. No rogue poppers and, sorry … no pets in the lobby or restaurant (that’s the health department’s call and we’ve gotta heed their rules). Pets cannot be left unattended in rooms at any time. Should your furry friend shed a great amount or have a potty accident in the room, a cleaning fee will be charged to the credit card on file in the amount of 15 EUR. Should your pet cause property or item damage, an incidental fee will be charged at market value to your credit card on file. Any funds remaining from the pre-authorized amount will be released after check-out and, dependent upon your bank’s policy, will reflect on your account within 10 business days. No cats or venomous creatures.
Guest Safety Policy
As part of our commitment to guest safety, employees will not disclose the identity, room number or presence of a guest to anyone other than appropriate law enforcement. This includes the taking of or delivery of messages or indirect forwarding of phone calls. It is the responsibility of guests to communicate their presence and room number to any person they wish to receive calls or visits from. Safety cameras are used throughout the premises, and anyone on our property may be recorded.
Non-Smoking and Damages Example
In our entire short-stay rooms, smoking is not allowed. You will be asked to sign a document that you agree to a 100 EUR fine if ANY evidence of smoking is found in the apartment or in any of the building areas such as window ledges, the lift, stairs or the entrance area near to the reception. Please note that we comply with the local health and safety guidelines and recommendations provided by the EEC on smoking in public places. Please Note: Immediate termination of the rental agreement is possible if:
- More guests stay in the property than agreed
- Excessive noise is made in the evening hours or at night
- Sub-letting the property you have rented (or giving it to other people). The number of people residing in the apartment should be the same as confirmed in the booking. Accommodation for additional guests may be requested
A 35 EUR charge for each additional guest per night will be charged. We reserve the right to cancel any reservation, without refund, if an unconfirmed number of people stay overnight in the apartment - All our guests are asked to respect the property and privacy of the neighbours and to not make any excessive noise between the hours of 22:30 and 06:30. This rule is applied as per the Austrian State Law so any late and loud partying is not, unfortunately, permitted
- Hotel George is not responsible for lost or forgotten personal things at the apart-hotels premises.
Damages During your stay, the room and all equipment and furniture should be treated with care and kept in order. Immediate notification to staff will be expected of any damages or breakages in the room. You (The Tenant) is financially responsible for any damage to the apartment. This includes losses caused by you (The Tenant) or a third party negligent actions and behavior. A summary check will be made of the apartment check-out time. However, a more detailed review of the condition of the apartment and all equipment and facilities will be made soon after check-out and before another guest occupies the apartment. The Tenant is responsible for any damages or breakages found that are over and above normal wear and tear and usage. In this case, a detailed statement of damage along with an invoice for the repair or replacement cost will be sent by email or fax immediately. Any costs will be deducted from the deposit immediately if this is still possible. Any costs will be claimed by return if they are greater than the deposit or where the deposit has already been returned. Please note, immediate notification after check-out of any damages to, breakages in or issues with the apartment is expected.
Hotel George can then take any necessary action to resolve any issues and make sure all the equipment and facilities are working and provided as expected. Damage deposit is fully refundable upon check-out and subject to damage inspection of the accommodation. The deposit must be paid upon check-in, in cash or by credit card, along with a balance and is fully refunded at the check-out if the apartment is in good order and the company does not have any claims. The costs of damages or cleaning beyond what would be expected after responsible usage of the apartment will be deducted from the deposit, and the refunded amount will be the remainder of the damage deposit. Please remember: Entire rooms ARE fully NON-smoking! At the check-in time, you will be asked to sign a document that you agree to a 100 EUR fine if traces of smoking are found in the apartment.
GDPR
All personal data of our guests is handled with extreme attention compiling all EU requirements and regulations. Sensitive personal data will not be sorted by Hotel George’s Administration in any way.